Please READ & UNDERSTAND the following TERMS & CONDITIONS prior to booking.

 

DEPOSIT: For most reservations we require a 10% or $60 deposit (whichever is more) and MUST BE paid with a CREDIT CARD. WEDDINGS require a 25% or $150 deposit (whichever is more) and can be paid by either CHECK or CREDIT CARD. PROM/HOMECOMING reservations MUST BE made by a parent or legal guardian and require a 50% deposit paid by CREDIT CARD. We MUST have a CREDIT CARD on file for ALL RESERVATIONS, NO EXCEPTIONS.

 

BALANCE DUE: Any remaining balance that is due will be collected in CASH by the driver when the limousine arrives. In some cases we may allow you some time to collect from anyone who may be contributuing while driving to different pick-up locations. In this case, all money MUST BE PAID IN FULL before reaching your first destination. If you plan to pay your remaining balance with a CREDIT CARD, it MUST BE PAID by 3:00PM the day prior to your event. Any CREDIT CARDS ran the day of service will endure an additional $15 processing fee. ABSOLUTELY NO CHECKS will be accepted the day of service unless pre-authorized by MANAGEMENT.

 

OVERTIME: If your trip time runs over the contracted amount, you AGREE to permit the overtime charges to be billed to your CREDIT CARD or paid in CASH. Overtime charges vary with different vehicles, time and day of the week. Your driver will attempt to collect for overtime charges BEFORE they are incurred. If the driver cannot collect, you agree that overtime charges will be charged to your CREDIT CARD that we have on file. Overtime starts when your ride has gone longer than 15 minutes past the scheduled time and is billed in 30 minute increments.

 

CANCELLATIONS: There will be NO REFUND of ANY MONEY PAID to ROCKSTAR LIMOUSINE if your reservation was held with deposit for more than forty-eight(48) hours or 'full services' were rendered, unless otherwise 'offered' by MANAGEMENT.

 

SUBSTITUTE VEHICLES: We reserve the right to substitute vehicles when unforeseen circumstances make it necessary. We will, of course, notify you and make necessary price adjustments, if applicable. If our efforts to contact you fail, the substitute vehicle(s) will arrive as scheduled. It is you resposibility to accept or refuse the vehicle(s) at this time. A FULL REFUND will be given if you're not satisfied with the replacement vehicle(s), but NO RIDE will be given.

 

DAMAGES: You agree to be responsible for the behavior of your guests and for damages to our vehicles due to their activities whether intentional or not. We understand accidents happen, so typically a spill or two will not endure any additional charges. With that being said, ANY TYPE of bodily fluid; be it mucus, blood, urine, fesis, vomit, etc.; WILL endure a minimum $250 clean-up fee. This also include a "Trashed" vehicle that is excessively soiled with dirt, beverage spills, body fluids, food and the like.. This FEE is due immediately in CASH or by CREDIT CARD. Your driver will do a quick walk-through at the end of your run. If there are any damages or anything is missing, your driver will bring them to your attention right away.

- Broken or Missing Glasses = $5 each
- Mp3 Audio Cable = $15
- Concert Blankets = $25 each

Excessive damages will be photographed and be given an estimated cost at a later date. If our vehicle incurs down time for repairs and consequent lost revenue, you agree to be responsible for such lost revenue and to permit such charges to your CREDIT CARD.

We have a ZERO TOLERANCE NO SMOKING or TOBACCO POLICY in ALL of our vehicles! Any damages or any evidence found from smoking or tobacco use will endure a minimum $250 FEE. This includes, but is not limited to burns, stains, glassware/plasticware and even smell. NO EXCEPTIONS!

ITEMS LEFT: We are NOT RESPONSIBILE for ANY ITEMS left in the limo at the end of your ride. If anything of value is found in the limo, we will make every attempt to contact you and hold it for as long as necessary. It is YOUR RESPONSIBILITY to retrieve these items. We WILL NOT MAIL or DELIVER any items. You MUST come get them yourself.

 

DELAYS: Occasionally there are unavoidable delays due to weather, traffic or other causes. Any trip time lost for such cause may be added to the end of the run.

 

TRIP ITINERARY: Trip itineraries are great, especially for WEDDINGS! If at all possible, provide a brief itinerary of the days events. Please include TIMES, NAMES & ADDRESSes. This will also help your driver keep you on-time for all the events during your occasion.

 

DISORDERLY CONDUCT: Disorderly conduct or conduct in the judgment of the driver that hampers trip safety or jeopardizes property or persons either on or off the vehicle may be grounds for termination of the trip. We reserve the right to eject individuals from the vehicle and will do so at the sole discretion of the driver or ROCKSTAR LIMOUSINE MANAGEMENT. In such a case, the person or persons jeopardizing the trip will be dropped off at the nearest safe facility such as a police station, gas station, restaurant or the like. You agree to be fully responsible for those individuals and to hold ROCKSTAR LIMOUSINE harmless for any liability or action arising out of the ejection of party members from the vehicle for any cause whatsoever.

 

ILLEGAL SUBSTANCE: ROCKSTAR LIMOUSINE does not allow the use of ILLEGAL DRUGS of ANY KIND while riding in our vehicles. This also applies to UNDERAGE ALCOHOL CONSUMPTION. If either of these instances occur you ride will be TERMINATED IMMEDIATELY without rufund.

 

GRATUITY: Gratuity is included with only our WEDDING & HOMECOMING/PROM/GRADUATION PACKAGES. A 15% to 20% TIP is customary to show the driver your appreciation. Gratuity can be calculated into any quote upon request.

 

INSURANCE: ROCKSTAR LIMOUSINE is fully insured for activity inside our vehicles. Our insurance coverage stops the moment your foot touches the ground as you step out of the vehicle. Please be aware of this, as any claims for injury, loss, or other claim away from the vehicle must be covered by individual insurance or the facility where such loss or claim occurred.

 

After booking a vehicle from ROCKSTAR LIMOUSINE you will receive an email confirmation that will act as your CONTRACT. If you wish to have a writen contract for your records you can DOWNLOAD & PRINT one here ...

 

Downloadable Contract (.PDF) ...